Privacy Policy
Last updated: August 2026 (draft)
Bin Bros KC Inc. ("Bin Bros KC," "we," "us") respects your privacy. This policy explains what we collect when you use binbroskc.com or app.binbroskc.com and how we use it.
What we collect
- Sign-up details: name, email, phone number, service address, trash-pickup day, and the plan you choose.
- Payment information: handled by Stripe, our payment processor. Card numbers go directly to Stripe — we never see or store them; we keep only a reference to your Stripe customer record and your payment history with us.
- Website usage: pages visited and sign-up progress (including a session cookie that lets you resume where you left off), plus standard analytics and advertising data collected through Google Tag Manager/Analytics and the Meta pixel, and campaign parameters (like utm tags) that tell us which ad or link brought you in.
- Messages: texts and emails you exchange with us, so anyone answering has the full history.
How we use it
To provide and schedule your bin cleaning, process payments, send service notifications (text and email), answer your questions, measure our advertising, and improve the service. If you started a sign-up but didn't finish, we may follow up — texts only ever go out with your consent (see below).
Text messages (SMS)
If you opt in, we send service reminders and account updates by text. Message frequency varies; message & data rates may apply. Reply HELP for help or STOP to unsubscribe at any time, or text us at (816) 476-1671.
Your SMS opt-in and phone number are never shared with or sold to third parties for their marketing purposes.
What we don't do
We don't sell or rent your personal information, and we don't share it with third parties for their marketing. Your data is used to run and improve Bin Bros KC — that's it.
Service providers we use
- Stripe — payment processing
- Twilio — text messaging and phone
- Resend — transactional email
- Google & Meta (Facebook) — website analytics and advertising measurement
- Jobatory — route scheduling
Each provider processes data under its own privacy policy, only as needed to provide its service to us.
Data retention and security
We keep account records while you're a customer and as long as needed afterward for bookkeeping, tax, and legal purposes. We use industry-standard security measures — encrypted connections, access controls, and payment handling that never touches our servers.
Your choices
Text STOP to end texts at any time. To access, correct, or delete your personal information, email us and we'll take care of it (some billing records must be retained by law).
Contact us
Questions about this policy? Email harvey@binbroskc.com or text/call (816) 476-1671. See also our Terms & Conditions.